Skip to Content
Back to top
Welcome from the CEO
I am pleased to welcome you to Holy Cross Hospital, where we have spent 75 years providing high-quality, compassionate health care to the greater Taos community. We work hard to ensure that we have the most excellent practitioners and up-to-date equipment for the health and comfort of our patients and visitors. Our hospital is home to 80 physicians, covering a variety of ever-expanding specialties that include internal medicine, cardiology, ob/gyn, orthopedics, general surgery, urology and a fully-staffed emergency department.
On behalf of our over-460 employees, I am pleased to welcome you to the brand-new Holy Cross Hospital website and look forward to serving you.
~Peter Hofstetter, Holy Cross Hospital CEO
Holy Cross Hospital’s mission is to be the regional health care provider of choice, where great care comes together.
Our vision is to provide high-quality service in a safe environment.
The principles which will guide us in performing our mission and accomplishing our vision are constancy of compassion, trust, courtesy, respect and continuous acquisition of knowledge in an atmosphere of responsibility, accountability and confidentiality.
Every plan, decision, and action shall be guided by these values and operating principles:
Service excellence to our customers comes first.
Patient safety and continuous quality improvement are the basis of our Life Wings culture
Education must be encouraged, supported, and made available if we are to fulfill our dreams and reach our potential. Being both teacher and learner, Holy Cross Hospital will support training opportunities with other health care partners.
Teamwork is the basis of our organizational structure to develop workforce excellence.
Integrity shall never be compromised.
Respect is the foundation for all our relationships.
Caring for and partnering with our community is our primary purpose.
As we subscribe to these values, we shall be Professionals in the Profession of Caring.
In 1936 the United States was in the midst of the Great Depression. It was the year after the Town of Taos was incorporated, and the it was the year that Mabel Dodge Lujan donated a house to the Town of Taos to be used as the Taos community hospital. The house donated by Mabel Dodge Lujan was run by The Sisters of the Holy Family of Nazareth, and functioned as Taos’ hospital for nearly twenty-five years. This original, ten-bed hospital included an operating room, obstetrics, x-ray and nursery units, and included both a men’s and women’s ward.
From its earliest days, Holy Cross Hospital has incorporated the rich history and culture of the Taos community into its practice of care provision. The Hospital was a haven for sick and injured, treating native Taoseños and newcomers alike and combining old traditions with new and innovative treatments.
The Hospital expanded in 1960, increasing the number of beds to 28. For the next thirty years the Hospital had a succession of owners. In 1991, voters in Taos County overwhelmingly passed a ½-percent county-wide gross receipts tax to finance construction of a totally new medical complex. Today, Holy Cross Hospital is an 89,000 square-foot, not-for-profit, 47-bed community hospital, with a local governing board that includes both physicians and community members.
From Doctor Ashley Pond’s diagnosis of the first case of plague in New Mexico in 1949 through the 2009 introduction of a full-field digital mammography machine, Holy Cross has always been proud to be at the cutting edge of innovative care provision.
Map and Directions
From Española, and points south:
Follow NM-68 North into Taos (in Taos, this road is called Paseo del Pueblo Sur). Make a right onto Paseo del Cañon East/NM585. Proceed to the second rotary and exit onto Weimer Road. The hospital will be on your left-hand side.
From Questa, and points north:
Follow NM-522 South and continue straight onto NM-64E/Paseo del Pueblo Norte. Continue straight as the road becomes Paseo del Pueblo Sur. Turn left onto Paseo del Cañon East. Proceed to the second rotary and exit onto Weimer Road. The hospital will be on your left-hand side.
From Angel Fire, and points east:
Follow US-64 West toward Taos. Turn left onto NM-585W/Paseo del Cañon East. Proceed to the second rotary and exit onto Weimer Road. The hospital will be on your left-hand side.
Quality and Patient Satisfaction
What Are Core Measures?
Core measures are a method of tracking and measuring a variety of evidence-based, scientifically-researched standards of care in medicine which have been shown to result in improved clinical outcomes for patients. The Center for Medicare and Medicaid Services (CMS, the federal agency that administers the Medicare program and monitors the Medicaid programs offered by each state) established the core quality measures in 2000, and began publicly reporting hospital data relating to core measures in 2003.
How Do Core Measures Help?
These measures provide a national, evidence-based standard of care. Much time and effort has gone into researching and studying patient care, to determine which practices produce the best outcomes for patients. At Holy Cross Hospital, physicians and hospital staff have collaborated in developing core measure policies, guidelines, and protocols; using the CMS measures as a guide, we can determine where we are already succeeding, and where we must focus our efforts to continue providing the best possible care to our patients.
Your feedback is very important to us. It helps us monitor how we are doing, and the federal government monitors us as well. Our patient surveys are charted nationally and compared with other hospitals nationally to give an idea of how we compare. By sharing your thoughts, you can help us make our care better in the future – and we have the opportunity to recognize staff who may have gone above and beyond during your care. The link below allows you to compare Holy Cross Hospital patient satisfaction scores to other regional and national hospitals.
Compare Holy Cross Hospital Patient Satisfaction to Other Hospitals
The mission of the Holy Cross Hospital Auxiliary is to render service to the Hospital and the community through supportive involvement with patients, staff and visitors.
Hospital volunteers handle a variety of responsibilities at the hospital, including staffing the day surgery desk and the information desk; operating the wonderful gift shop; managing the registration of over 600 health fair participants ; and hosting the eagerly-anticipated Valentine’s Day Tea and Holiday Bake Sale for all the Hospital employees.
Money raised in the Gift Shop enables the Auxiliary to help purchase the latest medical equipment to help the hospital continue providing the finest care possible. Scholarships are awarded each year for deserving high school graduates pursuing careers in health care fields.
Auxiliary members also simply enjoy being together! We invite everyone, women and men, to be a part of Holy Cross Auxiliary. Teenagers over the age of 14 are welcome to participate in the Volunteens Program.
The Gift Shop, managed by the hospital Auxiliary, is located in the main lobby area across from the Enchanted Cup.
Monday through Friday
9:00 am to 4:00 pm
10:00 am to 2:00 pm.
The Gift Shop is closed on Sunday.
Friendly Visitors to Advocate for Emergency Room Patients
Emergency rooms are busy, noisy and uncomfortable, the visit is often a time of crisis and patients can become overwhelmed. Holy Cross Hospital is doing something to help patients during this stressful and uncomfortable time to ease their stress and comfort them.
“We began our patient advocate program in February 2013,” says Denise Frank, LCSW-CO, LMSW-NM, Social Worker for Holy Cross Hospital’s Care Coordination Services. “The advocates are volunteers who have gone through an orientation and 16 hours of training. They will continue to go through monthly training sessions. Their job is to comfort patients and help them understand what is happening while they are in the ER, so people know they are not forgotten.”
“We have a total of 20 volunteers, three are retired doctors and at least four are nurses and/or retired teachers,” says Loretta Ortiz y Pino, MD, Chief Medical Officer at Holy Cross Hospital. “The advocates are there for the patient, to help them feel more comfortable. They talk to patients, advocate for them, act as a liaison between the medical staff and family, and make phone calls and arrangements.”
Patients seen in an emergency room often have tests or procedures performed to find the appropriate diagnosis and treatment. What patients may not realize is that after the test is performed and they are back in their exam room, they must wait for their test results to come back. The test or procedure process can be cumbersome.
When the emergency room is full of patients and the staff is very busy, this process can take even more time. The Patient Advocates are friendly visitors that can help the flow by working with the medical staff to assist the situation.
The advocates are in the emergency room 7 days a week between 4-9 pm. They can make the experience a positive outcome. At this point of a patient’s experience communication and education are important. Patients need to understand the tests and procedures the physician is ordering. They need to be aware of the time it will take for these tests and procedures to be completed. They also need to be educated on the rational for these tests and procedures.
“We are not medical staff, but we work with the medical staff to assist them,” says Jack Rebholtz, Volunteer Patient Advocate. “It’s a great program. The feedback I’ve gotten from patients and their families has been very positive. Whatever we can do, even if it seems small it can be really significant.”
“Anyone who has ever been to the emergency room knows it is not a fun experience,” says Avis Vermilye, Volunteer Patient Advocate. “The highlight has been doing the simplest things, such as sitting with the patient. There has been such gratitude.”
The Patient Advocate program is part of Holy Cross Hospital’s Auxiliary volunteer program. Hospital volunteers handle a variety of responsibilities at the hospital, including staffing the day surgery and information desks, operating the wonderful gift shop, hosting the eagerly-anticipated Valentine’s Day Tea and the Holiday Bake Sale for all the Hospital employees.
If you are interested in becoming an Auxiliary volunteer call 575-751-5728 or stop by The Gift Shop.
Chairman of the Board
Ron was born and raised in Texas. He is a graduate of the University of Texas. Ron moved to Red River in 1971.
Being a strong proponent of community service he joined the Red River Fire Department in the same year and was appointed to the position of Fire Chief in 1984.
Ron has been recognized for his leadership and innovation in emergency medical response, community health delivery, disaster management and forest health.
Ron currently holds Master Instructor status with UNM School of Medicine Emergency Medical Services Academy, and he is Vice-Chairman of the Governor’s Fire Planning Task Force.
Ron was first appointed to the Holy Cross Hospital Board of Directors in 1992, and has served as Board member, chair of several Board Committees, Board Vice-Chair, and is the current Board Chair. His wife Dina has also demonstrated leadership skills as one of the principal organizers of the Enchanted Circle EMS Association, and has served several terms as Chairperson of that organization.
Vice Chairman of the Board
Mr. Gustavo Córdova is semi-retired, and currently the Senior Vice President of the Mercer Group Inc., focusing on professional executive recruitment, strategic planning, and compensation plans.
He is the former Executive Director of the New Mexico Association of Counties. He is also the former Town Manager of the Town of Taos, having served in that capacity for 20 years. He is a Credentialed Manager as recognized by the International City and County Management Association.
In addition, he is a retired reserve military officer, and holds the rank of Colonel. A Vietnam veteran, with over 27 years of reserve military service, he is the recipient of the coveted Profile of Courage award, the Vietnamese Cross of Gallantry, the Bronze Star Medal, and numerous other military decorations.
Gus holds a Bachelor of Science and a Master of Science degree from New Mexico Highlands University. He has served as the President of the New Mexico City Management Association, and as Regional Vice President of the International City and County Management Association.
Gus has served on the Holy Cross Hospital Board of Directors for the past three years. He is currently the Board Vice-Chair. He also serves on the Nominating Committee, Finance Committee, and Executive Committee.
Secretary of the Board
Anna was born and raised on a ranch in Trementiná, New Mexico. She graduated from Robertson High School. She moved to Taos in the early 70’s when her husband’s job was transferred, Anna has been involved in community leadership ever since. She belongs to the Our Lady of Guadalupe Parish and since she retired has become involved in quilting.
She says her greatest accomplishment is being the mother of two wonderful daughters and a son and, now having five grandchildren and two great-grandchildren.
Anna attended NM Highlands University in Las Vegas NM and studied Alcohol studies at Rutgers University in New Jersey. She was the Executive Director of Taos/Colfax community Services, Inc. where she launched numerous proposals for funding, legislative appropriations for prevention and building programs that serve Northern New Mexico including the Taos County’s first detox center.
She currently sits on the New Mexico Counseling and Therapy Practice Board, a governor’s appointment. She has served on numerous boards. Anna has served on Holy Cross Hospital’s board for the past 24 years.
Treasurer of the Board
Pam was born in Alamosa, Colorado. She currently lives with her husband in Amalia, NM. During her professional career Pam was a banker.
Pam received a Certificate of Diploma from Graduate School of Banking at Colorado. She received Bachelors of Art Degree from New Mexico State University. She has been on Holy Cross Hospital’s board for the past six years and is currently serving as Treasurer. She also sits on the Board Executive, Quality and Finance Committees.
Linda was diagnosed with multiple sclerosis in her early twenties and spent several years in a wheel chair. She says the medical professionals she interected with were very compassionate and helpful and she always felt the need to “give back”. Her move to Taos in 2000 allowed her that opportunity when she joined the Holy Cross Hospital Auxiliary and eventually the hospital’s board.
Linda says her favorite thing about serving on the hospital’s board is helping Holy Cross Hospital provide excellent health care to patients and compassion to their families.
Linda and her husband have a daughter, son-in-law and a 6 year old granddaughter who live in Long Island. They have two golden retrievers who provide them with companionship in Taos.
Linda has a Master’s of Science degree in Educational Psychology from the University of Wisconsin Milwaukee WI and a Bachelor of Arts in Political Science from Manhattanville College in Purchase, NY. Her professional career was spent as a counselor and manager helping people with physical and cognitive disabilities prepare for employment in the community.
She has been on the hospital’s board for the past four years. She has also served as Auxiliary president, on the Auxiliary board, as well as on the Board Quality Committee, PHO, Compliance and Lifewings Committee, Ad Hoc Committee.
Charlie is a resident of Questa, NM and has many years of experience in elected governmental and medical related programs such as Holy Cross Hospital, Presbyterian Medical Services, Rural Health Clinics, Nursing Homes, Ambulance services, Dental Clinic’s, Veterans Clinic.
He has Safety and Loss Control experience in mining organizations, with responsibility for up to 800 employees. His areas of expertise include: Worker’s Compensation, accident/incident investigation, training, emergency preparedness, compliance with federal, state, and company rules and regulations, MSHA, NFPA, NMBM, and OSHA, along with consulting with the medical community on industrial injuries and illness.
Charlie has had education and related training from Leadership New Mexico and International Loss Control Institute, Ell Valle Technologies, in Taos NM, University of Texas at El Paso, and University of New Mexico; as well as Bomb Threat Response and Explosive Recognition.
Charlie is a trustee of Holy Cross Hospital Board and a former member of Tri-County Community Services, Inc. Board of Directors, NM Association of Counties, Board of Directors, NM Municipal League, Board of Directors, American Society of Safety Engineers, and National Safety Council – Mining Section
Holy Cross Hospital Board Member 1987 - present
Education and Training:
University of Arizona, Tucson, Arizona – Basic Economic Development Course Certificate Program
El Valle Technologies, Computer Learning Center, Taos – Completed courses in computer applications: DOS dBase III+, Lotus 1-2-3, WordPerfect 5.1, and Pacioli Accounting – Certificate Program
Presbyterian Medical Services – Questa Health Center, Health Center Administrator 1984-1990
Llano Irrigation Ditch Association Board of Commissioners 1993-present
Taos County Planning Board Commissioner 1999 – present
Tri County Community Services Board Member 2004- present
Kit Carson Electric Board of Directors 1988-1993
Taos County Limited Purposes Agency Board Member 1993-1996
Taos Community Health Plan Board Member 1993-2004
Taos County Indigent Fund Advisory Board 1985-1988
Chris is a long time resident of the Taos Community and has been involved in civic affairs for many years. Chris likes working with the diversity and strong cultural roots of Northern New Mexico. Serving on the hospital’s board provides the opportunity to serve and help provide healthcare resources to the Taos Community.
He has one daughter and a son who are both grown and a Dog (a Giant Mountain Chihuahua) named Tapas.
Chris received a Bachelor of Arts from the University of New Mexico. Chris has served as Village Councilor at the Village of Taos Ski Valley since 2006 and is a member of the Tourism Commission of NM. He also serves on the ACI and TANM Boards. He has been on the hospital’s board for the past 10 months. Chris also serves on the hospital’s board finance committee.
Andy grew up in Arroyo Seco, New Mexico. His parents and brothers are still there. He enjoys giving back to the Taos community and helping the hospital meet the health needs of neighbors, family, and friends and the overall community. He feels the hospital is a very important organization in Taos.
As a Holy Cross Hospital trustee, Andy has served on the board since December 2007. He currently serves on the Joint Conference Committee, the By-Laws Adhoc Committee, and the Personnel and Labor Relations Committee. He enjoys working with the hospital staff, doctors, and other board members.
Andy and his wife of 26 years have two children and two wonderful grandchildren.
Andy has a MA from New Mexico State University in Curriculum and Instruction; as well as a Certificate in School Administration. He has a BS from New Mexico State University in Elementary Education with a Minor in Spanish. He has a Bilingual Education Certificate. He is licensed to teach elementary education. At the secondary level Andy is a licensed to teach English, Spanish, Bilingual Education and English as a Second Language. He is also licensed as a School Administrator at any level and any administrative position.
Jack Garland, MD
Dr. Garland is employed as a solo practitioner Pathologist at Holy Cross Hospital. He has been in this position since May 2002. He serves as the Medical Director of the laboratory which is fully accredited by the College of American Pathologists. He also currently serves as Chief of Medical Staff and served from 2007-2009.
Dr. Garland Serves on the Credentials Committee(Chair), Hospital Bylaws committee, Professional Standards committee Surgery and Anesthesia committee, O.R. Lifewing’s Steering committee, Medical Records committee, Medical Executive committee and Joint Conference Committee. He has also served as the Medical Director for the QWIET team, a hospital organization to facilitate intervention and treatment options for impaired physicians and hospital employees.
Dr. Garland received his medical degree from Baylor College of Medicine in Houston, Texas. He completed residency in Pathology from Baylor college of Medicine Affiliated Residency Program in Houston, Texas.
In his spare time Dr. Garland’s hobbies include skiing, biking, and photography.
Dan Guttman, MD
Dr. Guttmann is Director of the Shoulder and Elbow Surgery Service at the Taos Orthopaedic Institute. He is the Co-Director of the Sports Medicine Fellowship and Training Program. He is a Clinical Instructor in the Department of Orthpaedic Surgery at the University of New Mexico and Team Physician for New Mexico Highlands University Department of Athletics and Taos High School Department of Athletics. He is a physician for the United States Ski and Snowboard Team.
Dr. Guttmann received his medical degree from Temple University in Philadelphia. He completed his residency in Orthopaedic Surgery at the Albert Einstein Medical Center in Philadelphia.
Dr. Guttmann has completed a Fellowship in Adult Reconstructive Surgery (Hip, Knee and Shoulder Joint Replacements) at the Joint Replacement Institute in Los Angeles at Orthopaedic Hospital. He has also completed a Fellowship in Shoulder and Elbow Sports Medicine and Reconstructive Surgery at New York University Hospital for Joint Diseases in New York City. Dr. Guttmann has been a member of the Holy Cross Hospital staff in Taos since August of 2000.
Sylvia Villareal, MD